CSIM - Continual Systemic Improvement Model

 . is the continual systemic improvement model of CONIG Framework
 . has an objective that is to ensure continual systemic improvement of the IT value enablers in fulfilling the relevant business objectives of the organization.
 . identifies process improvements
 . is expected to result in measurable and meaningful improvements in enablers performance. In addition, the organization should systematically implement processes and technology that will enable meeting quality and performance objectives of the enablers.
 . focuses on continual process and IT service improvements in relation to business goals
 . establishes the principles and framework for continual improvement and quality enhancements across all aspects of the organization's activities

CONIG CSIM is committed to ensuring that the quality of service is constantly monitored and that planning, procedures and fınancial resources are in place to ensure systematic improvement, and to enhance efficiency and effectiveness for the benefıt of the enterprise and its stakeholders. The enterprise's commitment to the provision of quality IT service is underpinned by a Continual Systemic Improvement Model - CSIM - that applies to every activity of the organization. The CONIG CSIM will support and enhance policies, procedures and implemented key IT controls within a continual systemic improvement cycle to ensure that IT services delivered by the enterprise:
 . meet customer needs
 . meet stakeholder needs
 . are delivered in a quality assured manner
 . are equivalent in standard in timely manner

The CONIG CSIM Framework will also meet the requirements of converged ISO standards, autohoritative requirements of regulatory bodies and, national and international laws
 . The enterprise can identify the following key areas of activity which make up the CONIG CSIM:
 . IT services
 . assessment validation
 . governance
 . planning and review
 . policy and procedure
 . stakeholder feedback
 . staff reviews
 . course and curriculum reviews
 . internal audit and self assessment
 . benchmarking of IT service outcomes and the teaching and learning environment